Consolidated Monolith Dynamics maintains that all feedback is a gift, which is why it accepts none. Fortunately, the Game is operated by people, and the people read their mail.
SUPPORT & BILLING
Account problems, purchases, refund questions, deletion requests. We aim to reply within 2 business days.
SUBSCRIPTIONS
Cancel, change plans, update cards, and download receipts directly — no email required. It is the ⛁ button in the lobby.
PRESS & PARTNERSHIPS
Subject line “PRESS” reaches a human faster. CMD Internal Comms does not give interviews. We do.
SECURITY
Found a vulnerability? Subject line “SECURITY.” Please give us a chance to fix it before disclosure; we will credit you if you want.
SOCIAL
Where the company posts in public. For anything that needs an answer, use email — that inbox is the one with a reply time attached.
THE BUILDING IN THE GAME DOES NOT RECEIVE MAIL. IT BARELY RECEIVES SUNLIGHT.